Privacy

What this notice covers

This covers grapplegaming.com, the marketing site you are reading. Grapple Gaming's hosting service is still in development and nothing can be ordered yet. When ordering opens, the customer portal will carry its own privacy notice, because it will handle account and payment data that this site never sees.

What we collect here, and only if you say yes

The first time you visit, the site asks whether you allow analytics. Until you answer, and if you answer no, the site loads no measurement scripts and sets no analytics cookies.

If you say yes, the site loads Google Tag Manager, which loads two tools:

• Google Analytics 4 counts visits: which pages are viewed, how you arrived (for example from a search or a link), roughly where you are (country and city, worked out from your IP address), your device type, browser and screen size, and how long you stay. It sets the cookies _ga and _ga_0X1J5LGGC5. Google keeps the event data for the retention period set in our Google Analytics account, then deletes it.
• Microsoft Clarity records how pages are used: clicks, taps, scrolling, mouse movement and the pages you move between, which it can replay as a session recording and combine into heatmaps. Clarity is set to hide what you type into fields. It sets the cookies _clck and _clsk on this site, and Microsoft also sets cookies from its own domains, clarity.ms and bing.com. Microsoft keeps recordings and heatmap data for a limited time under its own retention rules.

Why we measure

We use both for one reason: to see which pages help people and which do not, so we can make the site clearer. We do not use them for advertising, we do not build a profile of you, and we do not try to identify you.

The fonts and the game artwork are served from this domain, not from Google or Steam. There is no advertising pixel, no chat widget and no social embed.

Changing your mind

"Privacy choices" in the footer of every page lets you change your answer at any time. Saying no after a yes stops both tools from loading and clears the cookies they set on this site. Cookies Microsoft sets on its own domains expire on their own, or you can clear them in your browser.

Your answer itself is stored in your browser so the site does not ask again. It is not sent anywhere.

What our host records

The site is served by Cloudflare Pages. Like any web server, it records the request: your IP address, the page requested, the time and your browser's user agent string. That is used to deliver the page and to block abuse, and it is not combined with anything else. This happens whatever you answer about analytics.

Who we share it with

If you allow analytics, Google and Microsoft receive the data described above and process it for us under their own terms and privacy policies. Both may store it outside South Africa. Nobody else receives anything. We do not sell, rent or trade any information from this site.

Your rights under POPIA

The Protection of Personal Information Act gives you the right to ask what personal information we hold about you, to have it corrected or deleted, to object to how it is processed, and to complain to the Information Regulator.

Saying no to analytics, or changing your answer later, is the simplest way to object. For anything else, email us.

If you are in the European Union or the United Kingdom

This site is built for South Africa and priced in rands, but the GDPR and the UK GDPR apply to the pages you load here. Analytics runs only on your consent, and you can withdraw it at any time from "Privacy choices" in the footer, which is as easy as giving it. The request records our host keeps rely on legitimate interest: delivering the page and keeping the site safe.

Your data leaves the country you are in: Cloudflare serves the site from its own network, and if you allow analytics, Google and Microsoft may process it outside it, under their published safeguards for international transfers.

You have the right to ask what we hold about you, to have it corrected or erased, to restrict or object to processing, to receive a copy in a portable form, and to complain to your supervisory authority, in the UK the Information Commissioner's Office.

Contacting us about this

Email [email protected]. The responsible party is Grapple Gaming (Pty) Ltd, registration K2023973949.

Changes

If this notice changes, the date at the top changes with it. We will not quietly widen what we collect: any new script or tool means changing the paragraphs above first.