Terms of service

These terms are not in force yet

Ordering is not open. Nothing on this site takes payment, no account can be created, and no agreement has been concluded with anyone. These terms are published now so they can be read before that changes, not because they currently bind you.

Before ordering opens, the supplier identity below has to be completed and this document has to be reviewed by an attorney. Until both have happened, treat this as a statement of intent.

What the service is

We host a game server for you on hardware in South Africa. You choose a size, measured in memory, and the plan you choose determines how much memory the server has and how many people can be on it.

Servers are private by default. There is no public IP address and no open port, and access is granted per person by invitation. Each game page states which games are on sale, which are still being benchmarked, and which are waiting on hardware we have not bought.

What it costs

Prices are shown on the pricing page in South African rand, per month, inclusive of any applicable value added tax. The price you see is the full price: there is no setup fee, no activation charge and no minimum term.

Add on services are not priced yet. When they are, the price appears on the pricing page before you can buy one.

Paying for it

Payment methods will be listed here and in the customer portal before ordering opens. Billing runs monthly in advance from the date your server is created.

Before you place any order you will be able to review the whole transaction, correct mistakes and withdraw from it, as section 43(2) of the Act requires.

When the service starts

Your server is created after payment is received. We do not quote a provisioning time on this site because we have not measured one on the hardware you would be on.

Your seven day cooling off right

Section 44 of the Electronic Communications and Transactions Act gives you seven days to cancel an electronic transaction without reason and without penalty, counted from the date the agreement was concluded. If you have paid, you get a full refund within thirty days of cancelling.

There is an exclusion you should understand before you order. The right does not apply to a service that began, with your consent, before the seven days were up. Asking us to create your server immediately is that consent. If you would rather keep the full seven days, say so and we will hold provisioning until they have passed.

We will not hide this in a checkbox. It will be stated at the point of ordering, in the same words.

Cancelling after that

You can cancel at any time and the server runs until the end of the month you have paid for. There is no cancellation fee and no notice period.

We do not refund part months outside the cooling off right above. If a server is unusable because of something we did, that is a different matter and we will deal with it on the facts rather than pointing at this paragraph.

Your world and your files

The world, the configuration and anything else you put on the server is yours. You get full file access and restore points from the first day, and you can take a copy whenever you want.

If you cancel, take your files before the end of the paid period. We will not delete anything during it.

What we do not promise

There is no uptime guarantee and no service level agreement on this tier, and this site does not display an uptime figure because we have not measured one. If that changes, the figure and the commitment will appear together.

Processor time is shared. The fair use policy explains exactly what that means and what we do if your server outgrows its plan, and it forms part of these terms.

Rules you agree to

The acceptable use policy sets out what a server may not be used for. It forms part of these terms, and it is short enough to actually read.

You are responsible for what happens on your server, including what the people you invite do on it, and for complying with the rules of the game you are running.

Suspending or ending an account

For anything short of an emergency we contact you first and give you a chance to put it right. Suspension is a last resort.

We may end an agreement on reasonable notice if we stop offering a game or a plan size. If we do that mid month you get the unused portion back.

Your personal information

The privacy notice covers this site, which collects nothing that identifies you. The customer portal handles account and payment data and will carry its own notice under the Protection of Personal Information Act before it opens.

Complaints and disputes

Talk to us first, at [email protected]. A complaint sent there reaches a person rather than a queue.

Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act, and where a term here conflicts with either, the statute wins.

Governing law

South African law governs these terms and any dispute arising from them.

Changes

If these terms change, the date at the top changes and we will tell existing customers before the change takes effect. We will not alter the price of a month you have already paid for.